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This is a technical support role that requires the ability to lead, assign tasks, and provide expert solutions to user problems in support of WIN and IOS environments. The successful candidate will work closely with the IT Service Desk and Engineering/Desktop support team members.
The role involves identifying reoccurring incidents or situations affecting multiple users and creating problems as per ITIL standards. Additionally, the candidate will be responsible for reporting system issues, providing floor walking support, and covering Real-Time Queue needs when leads are OOO.
