Business Solutions Representative

hace 1 día


San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

At Sgf Global, we are seeking a highly skilled Business Solutions Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service and support through phone interactions.

Job Overview

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering outstanding customer experiences.

Key Responsibilities:
  • Answer phones and respond to customer inquiries, resolving issues promptly and efficiently.
  • Project a professional company image through phone interaction, ensuring that all customer interactions are positive and productive.
  • Sell products and services, upselling where applicable to maximize revenue opportunities.
  • Provide customers with product and service information, including features and benefits.
  • Transfer customer calls to appropriate staff members as needed.
  • Identify, research, and resolve customer issues using our computer system.
  • Follow up on customer inquiries not immediately resolved, ensuring that all issues are fully addressed.
  • Complete call logs and reports, providing valuable insights into customer behavior and preferences.
  • Assist junior representatives with issue resolution, sharing your expertise and knowledge to ensure seamless customer service.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Proficiency in using computer systems, with the ability to learn new software quickly.
  • A passion for delivering outstanding customer experiences, with a focus on exceeding customer expectations.
Benefits

We offer a competitive compensation package, including:

  • A comprehensive salary structure, reflecting your experience and qualifications.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A supportive and collaborative team environment, where everyone works together to achieve common goals.


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