Technical Support Engineer
hace 4 días
Company Overview
">At ServiceNow, our mission is to make the world work for everyone. We achieve this by providing cutting-edge technology solutions that empower our customers to succeed. As a Technical Support Engineer on our team, you will play a critical role in ensuring the success of our customers by resolving complex technical issues.
">About the Role
">We are seeking an experienced Technical Support Engineer to join our global team. In this role, you will be responsible for troubleshooting and resolving technical cases created by customers. Your primary goal will be to ensure timely and effective case resolution while providing exceptional customer service.
">Key Responsibilities
">- ">
- Assist customers on critical issues and high-priority cases to provide best-in-class support experience.">
- Communicate with customers and our teams through various channels.">
- Manage customer expectations and experience to result in high customer satisfaction.">
- Audit and resolve ServiceNow product issues.">
- Collaborate with internal teams on complex issues requiring cross-SME skills.">
- Contribute to the growth of best practices for delivering support services.">
Requirements
">To be successful in this role, you must have:
">- ">
- 4+ years of customer-facing technical support experience.">
- Strong communication skills to articulate technical details with customers and internal teams.">
- Ability to troubleshoot difficult technical issues with ease and complexity.">
- Excellent written and verbal communication skills.">
- Strong personal commitment to quality and customer service.">
- Ability to work outside normal business hours as needed.">
Salary Range: $80,000-$110,000 per year
">This salary range is based on industry standards, location, and experience level. We offer competitive compensation and benefits packages to attract and retain top talent.
">What We Offer
">As a member of our team, you can expect:
">- ">
- A dynamic and supportive work environment.">
- Ongoing training and development opportunities.">
- A comprehensive benefits package, including medical, dental, and vision insurance.">
- A 401(k) matching program and employee stock purchase plan.">
- Flexible work arrangements and remote work options.">
Location
">This role is based in our [insert location] office. However, we welcome applications from candidates who can work remotely or relocate to this area.
">Language: English (en)
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