Workflow Management Professional

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Responsibilities

The Workflow Analyst will be responsible for:

  • Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)
  • Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
  • Effectively plan and monitor CSA adherence to assigned schedule

This role requires excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity. The ideal candidate should also have advanced analytical skills, be innovative and creative in finding solutions/designing improved methods, systems and processes, and have high attention to detail and ability to deep dive, identify root causes of variances; further execute solutions once identified.

Requirements
  • Excellent planning, time and project management skills
  • Advanced analytical skills
  • Innovative and creative problem-solving skills
  • High attention to detail
  • Ability to provide sound advice and effective communication with stakeholders

  • Workflow Specialist

    hace 2 semanas


    San José, San José, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.**How we support the Whole You**:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.Our underlying benefits...


  • San José, San José, Costa Rica Catalina Marketing A tiempo completo

    About UsCatalina Marketing is a pioneering company that has been delivering innovative omni-channel solutions to its customers for many years. Our team's creativity, expertise, and passion drive business growth and customer satisfaction.We are looking for a skilled Campaign Management Professional to join our Business Consulting team. This role will focus on...


  • San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    **Job Description:**We are looking for a skilled E2E Workflow Specialist to join our team. As a key member of our global marketing operations community, you will be responsible for developing and implementing operational frameworks for end-to-end workflow management.**Key Responsibilities:**Orchestrating process parts, charters overview, communication flow...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Summary**We are seeking an experienced professional to join our Amzn Support Srvcs Costa Rica team as a Workflow Optimization Specialist. The successful candidate will have a proven track record of optimizing workflows, managing resources effectively, and driving business growth.About the RoleThe Workflow Optimization Specialist will be responsible for...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaAmzn Support Srvcs Costa Rica is a dynamic and innovative company that provides exceptional customer service to our customers. We are committed to delivering high-quality service while maintaining a positive and respectful attitude towards our customers.Job SummaryWe are seeking a highly skilled Workflow Analyst I who will...

  • EU Workflow Specialist

    hace 5 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewAmzn Support Srvcs Costa Rica is seeking a skilled Workflow Analyst to join our team in San Jose, Costa Rica. As a Workflow Analyst, you will play a critical role in ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the...

  • Eu Workflow Analyst

    hace 5 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in a relevant field or equivalent experiences- Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity- Advanced analytical skills and should provide analysis support on project and new initiatives- Innovative and creative in finding solutions/ designing improved...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic qualifications:- Prior experience as Workflow Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- High level of computer literacy with advanced Excel skills.- Experience using SQL and Power BI / Power Query is a must.- Advance written and verbal skills in English.-...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Description:We are seeking a highly skilled Workflow Optimization Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Operations team, you will be responsible for ensuring daily service levels in all Operational Units.The ideal candidate will have prior experience as a WF Associate for Customer Service and a strong...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years of Workflow/Workforce experience- Completed at least 4 years of studies degree.- Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change- Proven analytical and mathematical skills- Advances command of Excel and other MS Office programs- Ability to communicate effectively in English (verbally...

  • Latam Workflow Analyst

    hace 7 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Prior experience as WF Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- Understanding of workforce management programs and ACD (Automated Call Distribution) systems.- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advanced...


  • San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    **Job Title:** Inventory Management Professional**Job Description:**We are seeking an experienced Inventory Management Professional to join our team at Grupo Preseleccion Ely S.A. As an Inventory Management Professional, you will be responsible for analyzing and maintaining data of product categories, providing inventory purchase recommendations, and...

  • Workflow Analyst I

    hace 6 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative and problem solving...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- +2 years of stakeholder management- High level of computer literacy with advanced Excel skills.- Data warehouse, modeling and SQL expertise to build and optimize queries and extract data.- Visualization expertise to create stand alone dashboard using visualization...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    Reward Management Professional WantedWe are looking for a Reward Management Professional to join our Human Resources team. As a key member of our team, you will play a crucial role in shaping our compensation and benefits strategy.Your responsibilities will include:Conducting job analysis, evaluation and salary administrationProviding compensations resources...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we're seeking a seasoned Program Management/Risk Management professional to join our team. As a Perfect Order Experience, Risk Specialist, Central, you'll leverage your expertise to drive risk management initiatives that ensure the highest level of customer satisfaction.We're looking for an individual with at...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **Welcome to Midland Credit Management, Inc.!**We are more than just a specialty finance company; we are a global team dedicated to providing debt recovery solutions for consumers.We take pride in our diverse workforce and foster an environment where everyone can thrive.This role offers an exciting opportunity for the right candidate to join our team as a...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    Portfolio ManagerThe successful Exposure Management Professional will be responsible for maximizing cash flow by ensuring payment deadlines are met and adhering to company policies. You will also provide guidance and training to more junior Advisors and support collection leaders across the portfolio.Liaising with stakeholders such as Sales Teams to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    OverviewAs a Workflow Analyst I at Amzn Support Srvcs Costa Rica, you will play a critical role in analyzing and optimizing workflow processes to improve efficiency and productivity. With your expertise in workflow analysis and process improvement, you will drive business results by identifying areas for improvement and implementing...


  • San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    About the Role:We are seeking a highly skilled Project Management Professional to join our team at The Coca-Cola Company. This is an exciting opportunity for an experienced professional to lead projects that drive business growth and improvement.The ideal candidate will have a strong background in project management, with experience in leading...