Workflow Management Professional
hace 4 días
The Workflow Analyst will be responsible for:
- Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)
- Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
- Effectively plan and monitor CSA adherence to assigned schedule
This role requires excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity. The ideal candidate should also have advanced analytical skills, be innovative and creative in finding solutions/designing improved methods, systems and processes, and have high attention to detail and ability to deep dive, identify root causes of variances; further execute solutions once identified.
Requirements- Excellent planning, time and project management skills
- Advanced analytical skills
- Innovative and creative problem-solving skills
- High attention to detail
- Ability to provide sound advice and effective communication with stakeholders
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