Workforce Management Consultant

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Overview

As a Workflow Analyst I at Amzn Support Srvcs Costa Rica, you will play a critical role in analyzing and optimizing workflow processes to improve efficiency and productivity. With your expertise in workflow analysis and process improvement, you will drive business results by identifying areas for improvement and implementing changes.

Responsibilities

  • Conduct thorough analysis of workflow processes to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to resolve issues and implement changes
  • Communicate effectively with stakeholders to ensure smooth implementation of new processes and procedures

Requirements

  • Prior experience as WF Associate for Customer Service
  • At least 6 months of experience in Workflow, workforce departments, or relevant departments
  • Minimum of +1 year working in Amazon
  • Advanced Excel skills
  • Excellent written and verbal communication skills in English
  • Strong analytical and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • Flexibility to adapt to changing priorities and deadlines
  • Experience with workforce management programs and ACD systems
  • Knowledge of Six Sigma principles and process improvement methodologies


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