Workforce Optimization Specialist

hace 4 días


San José, San José, Costa Rica Webhelp A tiempo completo

**Job Description**

The Workforce Optimization Specialist will be responsible for analyzing and improving the efficiency of our workforce management processes. This includes identifying areas for improvement, developing and implementing solutions, and providing training and coaching to team members.

**Responsibilities:**

  • Adapt their schedule to cover for operations based on planned schedules with other similar peers.
  • Ensure service delivered to our customers meets contractual KPIs related to service levels and AHT.

**Requirements:**

  • Ability to deal with last-minute changes, solve problems, and unexpected challenges.
  • Work well under pressure and follow through on items to completion.
  • English proficiency (B2+).


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