Workflow Optimization Specialist
hace 6 días
About Amzn Support Srvcs Costa Rica
Amzn Support Srvcs Costa Rica is a dynamic and innovative company that provides exceptional customer service to our customers. We are committed to delivering high-quality service while maintaining a positive and respectful attitude towards our customers.
Job Summary
We are seeking a highly skilled Workflow Analyst I who will be responsible for analyzing and optimizing workflow processes to improve efficiency and productivity. The successful candidate will have prior experience as WF Associate for Customer Service and possess excellent analytical, investigative, and problem-solving skills.
Key Responsibilities
- Analyze workflow processes to identify areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with cross-functional teams to resolve issues and implement changes
- Provide training and support to team members on new processes and procedures
Required Skills and Qualifications
- Prior experience as WF Associate for Customer Service
- At least 6 months of experience in Workflow, workforce departments, or relevant departments
- Minimum of +1 year working in Amazon
- High level of computer literacy with advanced Excel skills
- Advance written and verbal skills in English
- Excellent analytical, investigative, and problem-solving skills
- Excellent listening skills
- Ability to provide sound advice and effective communications
- Ability to build and maintain effective working relationships
- Excellent planning, organizational, and time management skills
- Strong teamwork skills
- Strong bias for action and ability to prioritize
- Innovative and creative in finding solutions and designing improved methods
- Attention to detail and high capability for data mining and analytical work
- Ability to deal with ambiguity easily
- Understanding of workforce management programs and ACD systems
- SQL experience preferable
- Six Sigma experience as Green Belt or experience on process improvement and standardization
- 3+ years of Workforce Management experience in a call center environment is preferred
-
Workflow Optimization Specialist
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Job Summary**We are seeking an experienced professional to join our Amzn Support Srvcs Costa Rica team as a Workflow Optimization Specialist. The successful candidate will have a proven track record of optimizing workflows, managing resources effectively, and driving business growth.About the RoleThe Workflow Optimization Specialist will be responsible for...
-
Workflow Optimization Specialist
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:We are seeking a highly skilled Workflow Optimization Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Operations team, you will be responsible for ensuring daily service levels in all Operational Units.The ideal candidate will have prior experience as a WF Associate for Customer Service and a strong...
-
E2E Workflow Specialist
hace 8 horas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completo**Job Description:**We are looking for a skilled E2E Workflow Specialist to join our team. As a key member of our global marketing operations community, you will be responsible for developing and implementing operational frameworks for end-to-end workflow management.**Key Responsibilities:**Orchestrating process parts, charters overview, communication flow...
-
Workflow Specialist
hace 2 semanas
San José, San José, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.**How we support the Whole You**:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.Our underlying benefits...
-
Performance Optimization Specialist
hace 3 días
San José, San José, Costa Rica Gsb A tiempo completoAbout the RoleGsb seeks a Performance Optimization Specialist to join its team.ResponsibilitiesDevelop and execute performance tests using NeoLoad.Analyzing test results to identify areas for improvement.Collaborate with cross-functional teams to implement optimization strategies.Requirements2 years of experience in NeoLoad testing.Advanced English language...
-
Wealth Optimization Specialist
hace 5 días
San José, San José, Costa Rica Kw Grand Homes A tiempo completo**Company Overview**KW Grand Homes is a leading real estate company committed to delivering exceptional services to our agents and clients. Our drive and passion are focused on efficiency and outstanding results.**Job Summary**We are seeking an experienced Wealth Optimization Specialist to join our team. The successful candidate will be responsible for...
-
Workforce Optimization Specialist
hace 5 días
San José, San José, Costa Rica Webhelp A tiempo completo**Job Description**The Workforce Optimization Specialist will be responsible for analyzing and improving the efficiency of our workforce management processes. This includes identifying areas for improvement, developing and implementing solutions, and providing training and coaching to team members.**Responsibilities:**Adapt their schedule to cover for...
-
Workflow Optimization Specialist
hace 12 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoKey ResponsibilitiesThis role involves working closely with various teams, including CPA and GCC teams from Worldwide Capacity Planning.Your primary responsibility will be to ensure daily service levels are met in all operational units.You will need to analyze data to identify emerging risks and develop potential plans for service level...
-
EU Workflow Specialist
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewAmzn Support Srvcs Costa Rica is seeking a skilled Workflow Analyst to join our team in San Jose, Costa Rica. As a Workflow Analyst, you will play a critical role in ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the...
-
Automation Workflow Engineer
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completo**Job Description**As a Automation Workflow Engineer, you will be part of our innovative team that designs and implements process automation solutions. Your primary responsibility will be to analyze complex business processes, identify areas for improvement, and develop effective automation strategies.You will work closely with cross-functional teams to...
-
Revenue Optimization Specialist
hace 1 día
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleThe Revenue Optimization Specialist will be responsible for driving and managing the RevOpt process, partnering across CCG, SMG, and Finance to support key RevOpt deliverables. This role requires strong analytical skills, financial modeling expertise, and creative problem-solving abilities. You'll help Intel achieve its revenue goals by...
-
Logistics Optimization Specialist
hace 3 días
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo**Job Description**At Grupo Preseleccion Ely S.A., we are seeking a highly skilled Logistics Optimization Specialist to join our team. This is an exciting opportunity for a Supply Chain Analytics Expert who can analyze and maintain data of product categories, provide inventory purchase recommendations based on sales trends, shipments, consumption rates,...
-
Operations Optimization Specialist
hace 6 días
San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we are looking for a highly skilled Operations Optimization Specialist to join our team. As a Process Engineer, you will be responsible for conducting root cause analyses and mapping to improve processes across regulated operations.The ideal candidate will have a strong background in data analysis and be able to provide preventative corrective...
-
Supply Chain Optimization Specialist
hace 16 horas
San José, San José, Costa Rica Colgate-Palmolive A tiempo completoNo relocation assistance offered for this role in San Jose, Costa Rica.Job OverviewWe are seeking a skilled professional to join our team as a Supply Chain Optimization Specialist. In this role, you will be responsible for guaranteeing adequate inventory levels on the shelf to satisfy consumer needs.Key Responsibilities:Collaborate with clients and internal...
-
Red Prairie Optimization Specialist
hace 6 días
San José, San José, Costa Rica Crg Solutions A tiempo completoAt Crg Solutions, we are seeking a skilled Red Prairie Optimization Specialist to join our team.About the Role:The successful candidate will be responsible for utilizing their in-depth knowledge of Red Prairie to optimize system performance and functionality. This includes executing tasks and projects related to Red Prairie with minimal guidance, ensuring...
-
Project Optimization and Delivery Specialist
hace 3 días
San José, San José, Costa Rica The Coca-Cola Company A tiempo completo**Project Optimization and Delivery Specialist Job Description**This role involves working with various stakeholders to optimize and deliver learning projects efficiently. The successful candidate will analyze business processes, identify areas for improvement, and develop solutions to enhance the delivery of learning programs.The ideal candidate will have a...
-
Web Optimization Specialist
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completo**Shaping the Future of Financial Services**We're a diverse and passionate team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. As an Editor, Alt Channel Content, you will play a key role in shaping the future of financial services by developing and maintaining high-quality web...
-
Digital Content Specialist
hace 7 días
San José, San José, Costa Rica Splunk A tiempo completoSplunk is dedicated to creating a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to safeguard their digital systems and ensure reliability.Our people make Splunk stand out as an exceptional career destination, earning us numerous awards as a best place to work. We welcome...
-
Technical Search Engine Optimization Specialist
hace 5 días
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Company Overview**Intelliswift Software, Inc. is seeking a Technical SEO expert to join our team. As a leading provider of software solutions, we understand the importance of having a well-optimized website that can be easily crawled and indexed by search engines.The ideal candidate will have a deep understanding of technical SEO principles and practices,...
-
Sales Support Specialist
hace 2 semanas
San José, San José, Costa Rica Clearsource A tiempo completoWhy ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...