Dental Care Professional

hace 5 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

About Align Technology

Align Technology is a leading medical device company that transforms smiles and changes lives. Our global team of talented employees develops innovative technology, tools, and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our Mission

We revolutionize the orthodontic industry with the introduction of the Invisalign system, the most advanced clear aligner system in the world. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics, and material science.

The Role

We are seeking a Customer Service Agent to join our team. As a key member of our customer advocacy culture, you will be responsible for handling all customer interactions with professionalism and within the defined response timeframe. Your primary objective will be to adapt to customer needs and provide exceptional support.

Your Responsibilities

  • Handle customer inquiries and complaints in a timely and professional manner
  • Follow up on customer cases until proper resolution
  • Document all interactions in our CRM system
  • Achieve consistent performance based on KPIs requirements
  • Comply with deadlines on LMS courses

Requirements

  • High School Degree or Technical Degree
  • 0-2 years of related experience
  • Proficiency in English language (Bilingual English-Spanish, C1)
  • General knowledge in Customer Service
  • Microsoft Office Package knowledge (Power Point, Excel, Word)

Why Join Us?

At Align Technology, we believe in fostering a culture of open-mindedness and compassion for all our employees. We promote healthy people and healthy communities, aiming to change millions of lives, one unique smile at a time. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.



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