Senior Program Manager, Payment Risk

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a Senior Program Manager to provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.

Key Responsibilities

**Stakeholder Management**: Listen and understand Non-Guaranteed Payments (NGP) strategy, identify potential fraud and misuse risks, and align BRP teams and investments to achieve growth and goals.

**Project Management**: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.

**Change Management & Innovation**: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.

**Results & Accountability**: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.

Requirements

Minimum 4 years of large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. Minimum 4 years of experience working in an Operations environment, driving improvements that have resulted in measurable business impact. Analytical aptitude, including the ability to mine and analyze large, complex data sets. Six sigma green belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes. Excellent oral, written and interpersonal communication skills.

Demonstrated ability to work well in a team environment and work under tight deadlines. Ability to multi-task and handle various projects simultaneously to drive timely results. Ability to deliver results with self-initiative and determination in a dynamic and often ambiguous environment. Good on influencing skills and negotiation skills. Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical.



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