High-Performance IT Support Specialist

hace 1 semana


San José, San José, Costa Rica Syniverse A tiempo completo
Job Summary

We are seeking a highly skilled Operations Engineer to join our team at Syniverse. As an ideal candidate, you will possess excellent technical skills, exceptional customer service abilities, and the innovative capacity to communicate with both technical and non-technical clients.

About Us

Syniverse is the world's most connected company. Our mission is to lead the world forward by developing cutting-edge technology that enables intelligent connectivity and keeps devices online wherever they go. We collaborate with some of the world's most recognized brands and foster a culture of innovation, inclusivity, and transparency.

Responsibilities
  • Provide escalated technical support for complex issues, including leading problem management cases and providing management status.
  • Coordinate support cases and lead internal technical resources or third-party vendors to resolution.
  • Analyze and resolve assigned tickets using root cause analysis.
  • Install, monitor, maintain, support, and optimize production server hardware and software.
  • Participate in ticket review and provide severity and scope analysis of issues, inquiries, and requests.
Requirements
  • Bachelor's degree in computer science, electronics, or telecommunication or equivalent work experience.
  • Certification on operating systems and databases (preferred).
  • Exceptional customer service skills and innovative ability to communicate with technical and non-technical clients.
  • Excellent analytical, multitasking, and communication skills, detail orientation, and familiarity with testing and troubleshooting techniques.
Why Join Us

At Syniverse, we believe in fostering an inclusive, collaborative, and transparent organizational culture. We offer competitive total compensation, flexible/remote work arrangements, and a leadership team committed to our employees' growth and success.



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