Expert Collections Specialist
hace 1 día
Overview
The Bosch Group is a leading global supplier of business process outsourcing services. Our innovative solutions are designed to drive efficiency and excellence in complex business processes.
Job Description:
We are seeking an experienced Accounts Receivable Analyst to join our Business Service Center team. As a Collections Specialist, you will be responsible for the end-to-end Invoice to Cash process.
Your key responsibilities will include:
- Researching and reconciling overdue accounts and invoices
- Maintaining accurate records of past due accounts and collection efforts
- Processing and sending statements
- Maintaining customer files and portfolios
- Performing customer portfolio auditing functions accurately and meeting audit deadlines
- Handling customer communication for the business unit
- Following up on payment on accounts and customer deductions, resolving short pays, debit memos, and unused credits with customers
- Learning how to generate work-plans to meet targets and manage workload balances with senior assistance
- Implementing processes and activities required in the invoice to cash process/deduction through training, skill acquisition, and continuous improvement
- Maintaining specific customer accounts and all support documentation required
- Maintaining updated working instructions within the team by making necessary changes to them
- Further investigating payments without supporting detail and properly posting all discrepancies (part number detail, capturing correct data in correct fields to ensure proper account coding)
- Managing medium-risk level portfolios
- Providing high levels of customer service
- Working in a team environment, which involves collaboration and use of team-based methods and tools
- Participating in at least 2 Continuous Improvement Processes (CIP) and proposing innovation ideas within the AR Area
- Identifying issues on a timely manner and providing visibility to the management team when something is going to affect negatively the operation
- Researching about solutions, generating, and communicating process improvement ideas
- Reporting and addressing customer inquiries
- Participating in status meetings, both internally and with clients
- Attending and/or contributing to trainings (internal)
- Performing other functions related to the position
Required Skills and Qualifications:
To be successful in this role, you will need:
- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- Strong computer skills, including MS Office (Excel), Adobe Reader, banking portals, and other ERP systems, preferred
- Minimum of 2 years in an accounts receivable role or accounting experience
- Experience in a business service center preferred
- English language proficiency level B2+
Additional Information:
In this role, you will have the opportunity to develop your skills and expertise in collections and accounts receivable, working with a talented team of professionals who share your passion for delivering exceptional results.
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