Expert Payments Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Expert Payments Support Specialist is a key member of our team, responsible for providing technical and business support to users of Citi Applications.

Key Responsibilities:

  • Fielding issues and queries from stakeholders, providing short-term resolutions and working with relevant technology partners for long-term remediation.
  • Developing a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Acting as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participating in disaster recovery testing.
  • Making evaluative judgments based on analysis of factual information; resolving problems by identifying and selecting solutions.

Qualifications:

  • 2-4 years experience as systems analyst, technical support, development.
  • Good understanding and hands-on experience on Unix, Shell scripting, Batch jobs handling (Autosys/any other tool).
  • Basic knowledge of SQL language sentences (SELECT, UPDATE, DELETE, JOINS) and Oracle, MSSQL database basic technology knowledge.
  • Basic knowledge but NOT mandatory of WebLogic and WebSphere technologies.
  • Knowledge/experience of problem Management Tools and ticket handling.
  • Evaluates (sometimes complex) situations using multiple sources of information.

We are an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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