Operational Excellence Improvement Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Job Summary**

The Operations Excellence Coach plays a vital role in guiding the field operations team through virtual excellence reviews in franchise stores, driving constant improvement and adhering to brand protocols.

Key Responsibilities:

  • Demonstrates expertise in driving continuous progressive improvement
  • Manages productivity and utilization with a focus on Client-Specific KPIs and Goals set by AUXIS Management
  • Fully adheres to brand standards and administrative processes
  • Accurately reviews brand systems and processes, verifying their execution and timeliness
  • Provides immediate feedback (written/verbal) to store management and Franchise Owners during visits
  • Identifies positive performance patterns and provides recognition during every virtual visit
  • Delivers insights and analytics on common trends identified during visits

Requirements:

  • High school diploma or higher education level
  • Advanced Microsoft Office skills, particularly in MS Word, Excel, and PowerPoint
  • Exceptional time management, planning, and organizational skills
  • Strong facilitation skills, including leading third-party vendors
  • Persuasive presentation skills with the ability to motivate
  • Detailed and service-oriented, maintaining confidentiality and adhering to data privacy standards
  • Strong analytical skills, interpersonal communication, and relationship-building abilities
  • Flexible work schedule, including weekends and weekdays
  • Strong work ethic and integrity

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