Operational Excellence Improvement Specialist
hace 2 días
**Job Summary**
The Operations Excellence Coach plays a vital role in guiding the field operations team through virtual excellence reviews in franchise stores, driving constant improvement and adhering to brand protocols.
Key Responsibilities:
- Demonstrates expertise in driving continuous progressive improvement
- Manages productivity and utilization with a focus on Client-Specific KPIs and Goals set by AUXIS Management
- Fully adheres to brand standards and administrative processes
- Accurately reviews brand systems and processes, verifying their execution and timeliness
- Provides immediate feedback (written/verbal) to store management and Franchise Owners during visits
- Identifies positive performance patterns and provides recognition during every virtual visit
- Delivers insights and analytics on common trends identified during visits
Requirements:
- High school diploma or higher education level
- Advanced Microsoft Office skills, particularly in MS Word, Excel, and PowerPoint
- Exceptional time management, planning, and organizational skills
- Strong facilitation skills, including leading third-party vendors
- Persuasive presentation skills with the ability to motivate
- Detailed and service-oriented, maintaining confidentiality and adhering to data privacy standards
- Strong analytical skills, interpersonal communication, and relationship-building abilities
- Flexible work schedule, including weekends and weekdays
- Strong work ethic and integrity
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