Strategic Operations Improvement Specialist

hace 11 horas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Job Summary:**

The Strategic Operations Improvement Specialist is responsible for providing expert guidance and coaching to the field operations team, conducting virtual operations excellence reviews in franchise stores. This role must drive constant improvement of operations excellence during each virtual store visit.

Key Responsibilities:

  • Demonstrates ability to drive continuous progressive improvement.
  • Manages productivity and utilization-focused on Client-Specific KPIs and Goals set by Auxis Management.
  • FOLLOWING BRAND PROTOCOLS AND STANDARDS.
  • Accurately and objectively review brand systems and processes.
  • Verifies and drives complete and timely execution of corporate and local marketing programs.
  • Review and follow up on action plans to drive system improvements.
  • Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
  • Demonstrate ability to identify positive performance and provide recognition during every virtual visit.
  • Provide insight and analytics on common patterns and trends identified during the visits.
  • Escalate, communicate, and follow up on all critical issues with the above store management.
  • Required attendance and engaged participation in meetings for ongoing calibration, uniformity, and Team Conference Calls.
  • Provides advice/suggestions to challenges experienced during previous visits.
  • Supports the training process in the franchise stores, with regular follow-up.
  • Supports new store openings as designated.
  • Manages and supports multiple ongoing projects.

Requirements:

  • Education level: High school diploma or higher.
  • Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
  • Time management, planning, and organizational skills are a must.
  • Strong facilitation skills, including ability to lead third-party vendors.
  • Good presentation skills, motivating and persuasive.
  • Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
  • Strong analytical skills a must.
  • Strong interpersonal, written, communication, and relationship-building skills.
  • Flexible and willing to work on weekdays in a Hybrid Work From Home/Site model.
  • Strong work ethic and integrity, a must.
  • Familiarity with food and restaurant industry a plus.
  • Possess ability to work in an independent fashion with little supervision.
  • Team player who values being part of a successful world-class organization.


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