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Technical Support Specialist
hace 1 semana
JLL supports the Whole You, personally and professionally.
We are seeking a skilled Sr. Helpdesk Agent to support our client, Amazon's Global Real Estate & Facilities.
Helpdesk Agents provide customer service and assist with facilities ticket management activities, ensuring compliance with assigned service level standards.
Key Responsibilities:
- Evaluate, enter, and respond to trouble tickets
- Enter work orders into Building Management systems
- Effectively communicate progress of work with facilities team members
Requirements:
- 2+ years of experience in customer service
- Bilingual (English/Spanish) required
- Ability to self-manage and maintain high productivity working remotely
- Meet highest attendance and punctuality requirements
- Operate personal computer and demonstrate proficiency with software
- Outstanding written and verbal communication skills
- Strong attention to detail
- Ability to prioritize and work effectively in a deadline-driven environment
Salary: $60,000 - $80,000 per year.
The ideal candidate will possess excellent interpersonal skills, be flexible, and have a patient attitude.
JLL is committed to creating a diverse and inclusive culture where everyone feels valued and empowered to achieve their full potential.
