Cybersecurity Network Support Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Sonicwall A tiempo completo

At SonicWall, we're pushing the boundaries of technology to protect organizations worldwide. Our teams are passionate about creating innovative solutions that make a real impact.

We're seeking a skilled Cybersecurity Network Support Specialist to join our team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers' networks are secure and running smoothly.

About You

We're looking for someone with a strong understanding of security principles, LAN/WAN topologies, and network protocols. Your experience in troubleshooting complex technical issues will be invaluable in resolving customer problems and providing workarounds.

You'll be working closely with our customers to diagnose and resolve technical issues, using tools like Wireshark and Netmon. Your ability to communicate complex technical information clearly and concisely will be essential in ensuring our customers receive the best possible service.

Your Skills and Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in Computer Science, Information Sciences, or Electronic & Communications Engineering;
  • 0-1 years of experience in networking and network security support, with a solid understanding of LAN/WAN topologies and technologies;
  • In-depth knowledge of network protocols, including TCP/IP, OSPF, RIP, BGP, Firewalls, and IDS/IPS;
  • Excellent troubleshooting and problem-solving skills;
  • The ability to work in a high-pressure environment and prioritize tasks effectively;
  • Strong communication and interpersonal skills.

About SonicWall

SonicWall provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We're committed to creating a diverse and inclusive workplace where everyone can thrive.



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