Product Support Engineering Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

**Company Overview**

Golabs is a leading technology company that provides innovative solutions to its clients. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

**Estimated Salary:** $120,000 - $180,000 per year

**Job Description**

We are seeking an experienced Product Support Engineering Specialist to join our team at Golabs. As a key member of our engineering team, you will be responsible for providing world-class support to our customers by resolving complex technical issues related to our products.

**Key Responsibilities:**

  • Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
  • Build solutions, help create tools, and automate issue detection and diagnosis to enable customers or delivery teams to self-resolve issues.
  • Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow.

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • 3+ years of experience in a customer-facing or support role in product support, developer support, IT DevOps, Systems Development, or Consulting or IT/Network Operations.
  • Excellent problem-solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems and develop solutions.

**Technical Skills:**

You will also require:

  • Experience managing an organization's Governance and Compliance solution.
  • Knowledge of working with REST APIs, and experience with programming languages such as C#, .NET, Python, PowerShell, etc.

**Preferred Qualifications:**

A Bachelor's degree in Computer Science or Engineering, or equivalent industry experience commensurate with job expectations, is preferred. Experience in a Tier 2/3 environment and service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise-level product are also desirable.

**Benefits:**

Golabs offers a competitive salary package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.



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