Technical Support Specialist

hace 17 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Overview

This role is an exciting opportunity for a Technical Support Specialist to join our team in San Jose. As a key member of our support team, you will provide top-notch technical assistance to employees, contractors, and vendors.

About the Role:

  • Provide timely and effective technical support via phone, chat, and web tickets.
  • Routinely resolve complex issues within established procedures or escalate to specialized teams as needed.
  • Utilize knowledge bases to ensure documented solutions are applied and provide feedback for updates.

Responsibilities:

  • Answer incoming calls, chats, and web tickets and deliver expert technical assistance following established guidelines.
  • Identify areas for improvement with IT components or processes and contribute to process enhancements.

Requirements:

  • Bachelor's degree in Information Technology and/or Information Systems or related field.
  • 90% proficient in English (written and oral).
    Proficient Microsoft Office and Office 365 suite, including SharePoint, One Note, and Visio.
    Demonstrated tolerance of ambiguity, self-motivation, and flexibility to adapt to changing environments.

Preferred Qualifications:

  • Portuguese proficiency a plus.
  • Experience working with Avaya Call Center Solution.
  • Advanced technical knowledge in Office 365, One Drive, Active Directory.

Location: San Jose, Costa Rica

Salary: $60,000 - $80,000 per annum

About Us:

We are a dynamic organization that values employee growth and well-being. Our approach to flexibility is called Work Your Way, which prioritizes employee needs and drives business performance goals. We offer competitive pay, benefits, and opportunities for advancement.

EEO/AA Statement:

3M is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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