Cybersecurity Specialist: Network and System Support
hace 1 día
Company Overview
Palo Alto Networks is a leading cybersecurity company that empowers organizations to protect their digital way of life. We are dedicated to creating a world where every day is safer and more secure than the one before.
Our Mission
We strive to be the cybersecurity partner of choice, providing innovative solutions to protect our customers' networks and systems from evolving threats. Our mission is to disrupt the traditional approach to cybersecurity and bring about a new era of security excellence.
Job Description
You will work as a critical thinker, evaluating complex post-sales concerns and providing tailored support to our valued customers. Your expertise in networking standards, routing protocols, and VPN technologies will enable you to troubleshoot and resolve issues efficiently.
Your Responsibilities
- Provide technical support to top-tier customers, troubleshooting and resolving complex network and system issues.
- Conduct multi-vendor troubleshooting on complex customer engagements, working closely with Account, Sales, and Marketing teams.
- Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers.
- Identify product defects via lab replication using network simulation, lab automation, performance testing, and validation tools.
- File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle.
- Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness.
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides.
- Travel to customer sites in the event of a critical situation to expedite resolution as required.
Qualifications
To succeed in this role, you should have:
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols.
- OSI and TCP/IP networking standards.
- Naming, configuring, and managing firewall policies, access control lists, and network interfaces.
- Troubleshooting Network and Networking Tools - Wireshark, GNS3.
- Routing Protocols - OSPF, BGP.
- VPN Technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN.
- Authentication Protocols - LDAP, TACACS+, Radius.
- The below skills are a plus:
- Virtualisation experience (AWS, Azure, VMWare, OpenStack).
- Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.).
- Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/Intrusion Prevention Systems.
- Technical Customer Support Background.
- BS in computer science, information technology, computer architecture, electrical engineering or related field.
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