Technical Security and Compliance Specialist
hace 10 horas
At Microsoft, we strive to create a secure and connected customer experience. Our Customer Service & Support (CSS) organization is responsible for building trust and confidence with our customers through seamless support experiences.
The Security, Compliance, Identity and Management (SCIM) team was created to further enable our commitment to security strategy and address critical customer needs. As a Technical Security and Compliance Specialist, you will be part of this team and play a key role in ensuring the security and compliance of our services.
Responsibilities- Team Readiness & Development: Assess the technical and professional capabilities of support staff and develop training plans to address identified gaps.
- Case Management: Perform case reviews to ensure process compliance and identify areas for improvement.
- Managing Collaborative Activities: Mentor engineers on effective collaboration and quality case handling standards.
- Supportability Activities: Contribute to customer self-help and volume deflection initiatives.
- Process Improvement: Analyze trends and collaborate with stakeholder teams to provide product and process improvement feedback.
- 3+ years of experience in system development, network operations, software support, IT, consulting or technical troubleshooting.
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
- 1+ year of prior product, customer support AND/OR technical support experience.
- 2+ years of experience with Microsoft Defender for Cloud and suites including Microsoft Defender CPSM.
- Microsoft Sentinel SIEM solution: Incident/Alerts management, Data Connectors, Threat Intelligence Platforms and Microsoft XDR Integration.
- Experience with Azure Log Analytics, Azure Logic Apps, Azure Function Apps, Azure Containers, Azure Policy, Azure Resource Graph and Kusto Query Language.
- Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100)
- Language Qualification: English Language: fluent in reading, writing and speaking.
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