Customer Journey Manager

hace 5 días


San José, San José, Costa Rica Europe Express A tiempo completo

Job Description

We are seeking a passionate, customer-focused professional to collaborate with Europe Specialists, Support teams, and Travel Agents to ensure seamless servicing across teams.

The Reservations Coordinator will price and recommend changes to reservations, process cancellation requests, review reservations to determine penalties, and provide written communication to travel partners outlining penalties and next steps.

Maintaining and developing strong knowledge of Europe Express products and services is essential.



  • San José, San José, Costa Rica Western Union A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our team. As a key member of our marketing department, you will be responsible for developing and implementing multi-channel campaigns targeting assigned areas of the customer lifecycle.In this role, you will collaborate with cross-functional partners to drive improvements in...


  • San José, San José, Costa Rica Fullstack Labs A tiempo completo

    FullStack Labs is a software consultancy dedicated to helping organizations build distributed software development teams and deliver transformational digital solutions. We're seeking two Salesforce Marketing Cloud Consultants to join our team and help us achieve our goal of becoming the leading software consultancy in the Americas.As a Salesforce Marketing...

  • Customer Success Manager

    hace 4 semanas


    San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...

  • Client Journey Expert

    hace 5 días


    San José, San José, Costa Rica Convera A tiempo completo

    **The Ideal Candidate:**We are looking for a Client Journey Expert who can provide top-notch support to our clients. As a key member of our team, you will be responsible for resolving queries, processing transactions, and maintaining accurate records.**Responsibilities Include:**Resolving client queries in a prompt and professional mannerWorking closely with...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    OverviewWe are seeking a highly motivated and detail-oriented individual to fill the position of CPS Office Journey Representative. This role involves working remotely and providing exceptional customer service to Cisco customers. As a CPS Office Journey Representative, you will be responsible for supporting customers in their asset lifecycle management...

  • Manager, Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Clickup A tiempo completo

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work.It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more.On a mission to make the world more productive, ClickUp is headquartered in...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Intel A tiempo completo

    Transforming the World, One Career at a Time.We invite you to embark on a career journey as a GSPO Customer Support Manager at Intel, where we pioneer world-changing technology that enriches every person's life.Key ResponsibilitiesSet Priorities and Drive Results Across Boundaries: As a manager, lead your team towards exceptional performance by setting...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...


  • San José, San José, Costa Rica Intrepid Travel A tiempo completo

    Required Skills and QualificationsTo be successful in this role, you will need:Excellent communication skills in English and SpanishStrong computer skills, including proficiency in Microsoft OfficeExperience with reservations systems and ticketing processesA passion for travel and a commitment to sustainabilityYou will also need to demonstrate strong...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    **Company Overview**Zscaler is a leader in the cloud security market, pioneering innovative solutions that help businesses protect their digital transformation. With a strong foundation in Gartner's Magic Quadrant and a growing TAM, we are well-positioned to dominate this rapidly evolving industry.Our sales culture emphasizes winning technology and products,...


  • San José, San José, Costa Rica Intel A tiempo completo

    Customer Service Solutions ManagerWe are seeking an experienced Technical Customer Support Specialist to join our team as a Customer Service Solutions Manager. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Main ResponsibilitiesThe successful candidate will:Collaborate with...


  • San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    We are looking for a Customer Experience Manager to join our team at The Coca-Cola Company. As a key member of our HR function, you will be responsible for delivering exceptional customer service and support to employees across the organization.Your primary responsibilities will include analyzing and resolving complex employee inquiries, providing guidance...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...


  • San José, San José, Costa Rica Arkose Labs A tiempo completo

    **About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...


  • San José, San José, Costa Rica Transperfect A tiempo completo

    Job DescriptionWe are looking for a highly motivated and results-driven individual to fill the role of Customer Experience Manager. As a key member of our management team, you will be responsible for delivering exceptional service to our clients, while also driving process improvements and team development.Main Responsibilities:Develop and implement...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job ID: JR0204029Job Category: MaterialsPrimary Location: San Jose, H CROther Locations:Job Type: Experienced HireGSPO Customer Support ManagerWe create world-changing technology that enriches the lives of every person on earth. As a GSPO Customer Support Manager, you will be responsible for:- Setting priorities for your team and achieving results across...