Customer Service Representative
hace 6 días
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, addressing their needs and concerns.
- Utilize conflict resolution skills to resolve customer complaints and issues.
- Document customer interactions and issues in a clear and concise manner.
- Collaborate with team members to achieve customer satisfaction and resolve complex issues.
- Advanced English language skills, with a strong focus on verbal and written communication.
- Excellent customer service skills, with the ability to handle high-pressure situations.
- Strong conflict resolution skills, with the ability to remain calm and composed under pressure.
- Attention to detail, with the ability to accurately document customer interactions.
- Proficiency in Microsoft Office, with the ability to learn new software and systems quickly.
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Free access to online learning platforms and professional development resources.
- Employee referral program and recognition awards.
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Customer Service Representative
hace 6 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Bosch Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to luxury vehicle owners, responding to emergency situations, and collaborating with other call center agents to ensure a unified...
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Customer Service Representative
hace 5 días
San Francisco, Heredia, Costa Rica Client Services, Inc. -CR A tiempo completoAbout Client Services, Inc. - CRClient Services, Inc. - CR is a professional call center located in Costa Rica, dedicated to providing exceptional customer service to top banks and financial services companies. We are seeking a highly motivated and detail-oriented individual to join our team as an Account Representative.Key Responsibilities:Educate customers...
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Customer Service Representative II
hace 5 días
San Francisco, Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completoAbout the RoleCencora Costa Rica Limitada is seeking a highly skilled and experienced Customer Service Representative II to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...
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Customer Service Representative
hace 2 meses
San Francisco, Heredia, Costa Rica Straumann A tiempo completoPosition Summary:This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.Job Responsibilities: This position is responsible for, but not limited to, the following:• Provides superior customer service over the...
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Customer Experience Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Qualfon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to...
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Customer Service Team Leader
hace 3 meses
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoTeam Manager - L&PQualification:Graduate /Post Graduate – preferably MBA graduates-as may be applicable in some GeosResponsibility:Business / Customer:-• Certify controls laid down by the business to ensure successful audit by client and external party.• Interact with customers (internal / external) and keep stakeholders appraised of the process...
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Service Desk Agent
hace 6 días
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoJob SummaryFujitsu is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for a wide range of technical issues.Key ResponsibilitiesIncident ManagementReceive and document customer complaints and requests for assistanceInvestigate...
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Customer Service Agent
hace 6 días
San Francisco, Heredia, Costa Rica Marriott International A tiempo completoJob SummaryAs a Spa Specialist at Marriott International, you will play a vital role in delivering exceptional guest experiences and supporting the success of our Spa operations. Your primary responsibility will be to provide top-notch service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver a wide range of...
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Customer Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleThe Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.Your Area of FocusMaintain a positive, empathetic, and...
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Client Support Professional
hace 6 días
San Francisco, Heredia, Costa Rica Qualfon A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and...
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Client Support Representative
hace 6 días
San Francisco, Heredia, Costa Rica Fisher Investments A tiempo completoOverview Since 1995, Fisher Investments and its affiliates have cultivated a specialized approach dedicated to serving our high-net-worth private clients. As a Client Support Representative (CSR), you will engage directly with clients based in the US, building relationships and becoming the operational expert who assists clients in navigating their...
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Sea Logistics Customer Care Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.Your RoleSea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...
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Service Desk Agent
hace 1 mes
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoKey Accountabilities Service Level Is familiar with the key components of the service(s) being supported. Provides a single point of contact for all users of the service. Ensures that a continuously high level of customer satisfaction is achieved. Receives calls at the Service Desk and undertakes dialogue with the user, ensuring standard Service Desk...
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Collections Representative II
hace 2 meses
San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completoWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionGeneral purpose of the position:This position involves operational activities, execution in systems and/or processes that are routine. It may require specialized training, but does not require an advanced level of independent work, judgment, and/or decision-making.Performs basic...
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Senior Customer Support Engineer
hace 6 días
San Francisco, Heredia, Costa Rica TIBCO A tiempo completoPosition Overview:Are you passionate about providing exceptional support in a dynamic and innovative environment? If so, we invite you to explore this opportunity. As we pivot back to our core strengths, we are focusing on our SaaS offerings, an area ripe for expansion. This unique business unit is committed to standing out and competing effectively in the...
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Office Coordinator
hace 3 días
San Francisco, Heredia, Costa Rica Recluta TH A tiempo completoJob Title: Office CoordinatorJob Summary:The Office Coordinator will be responsible for coordinating the day-to-day activities of the Shared Service Center (SSC) to align with the scope of work and internal customer expectations. This role ensures the delivery of high-level services in all Integrated Facilities Management (IFM) tasks associated with the...
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Customer Experience Manager
hace 5 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Loyalty Team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring a positive experience for our clients.Your Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers,...
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Sr. Customer Experience Technical Consultant
hace 1 mes
San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completoIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
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Customer Engagement Associate
hace 6 días
San Francisco, Heredia, Costa Rica Fisher Investments A tiempo completoOverview At Fisher Investments, we have been dedicated to serving high-net-worth clients since 1995. As a Client Service Associate (CSA), you will play a pivotal role in establishing strong relationships with our clients, acting as their operational guide as they navigate their financial journeys. This position offers a unique chance to be among the...
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Senior Quality Manager
hace 5 días
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoJob Summary:We are seeking a highly skilled and experienced Senior Quality Manager to join our team at Boston Scientific. As a Senior Quality Manager, you will be responsible for developing and managing a high-performance Quality Specialist team with a focus on customer needs, compliance, and department high performance.Key Responsibilities:Develop and...