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Customer Service Representative II
hace 2 meses
Cencora Costa Rica Limitada is seeking a highly skilled and experienced Customer Service Representative II to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective responses to customer inquiries and concerns, ensuring a high level of customer satisfaction.
- Work closely with internal stakeholders to resolve customer issues and concerns in a professional and courteous manner.
- Develop and maintain a thorough understanding of our products and services, as well as our company's policies and procedures.
- Collaborate with the training department to ensure all SOPs, training material, and work instructions remain accurate and up-to-date.
- Provide guidance to team members on correct processes and procedures.
- Escalate any concerns or challenges to supervisor for guidance prior to further escalation/communication.
- Comply with all appropriate policies, procedures, safety rules, and regulations, including knowledge of Quality Policy and Mission/Vision statement.
- Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program, technical vocational training or equivalent combination of experience and education.
- Normally requires two (2) to four (4) years directly related experience.
- Experience with AS400 (ERP), (CRM), and Pilgrim (DMS) preferred. Understanding of intermediate ERP transactions and how they impact order fulfillment and other departments.
- Strong interpersonal skills, including ability to show empathy, patience, and attentiveness.
- Strong communication skills within a customer's preferred method of communication, to include use of positive language and active listening.
- Good decision-making and analytical skills.
- Strong organizational skills; attention to detail, ability to multi-task, prioritize, and manage time effectively.
- Ability to resolve customer issues quickly and creatively.
- Goal-oriented and willing to learn.
- Professional etiquette in all forms of communication, especially external communication with clients.
- Intermediate knowledge of Microsoft Office Suite.
- Must be flexible to work any schedule between 7am to 7pm.
