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Service Desk Agent
hace 2 meses
Fujitsu is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for a wide range of technical issues.
Key Responsibilities- Incident Management
- Receive and document customer complaints and requests for assistance
- Investigate and resolve technical issues in a timely and professional manner
- Escalate complex issues to senior technical staff as necessary
- Problem Solving
- Analyze and resolve technical problems using a variety of tools and resources
- Develop and implement solutions to recurring technical issues
- Communication
- Provide clear and concise communication to customers regarding technical issues and resolutions
- Collaborate with internal stakeholders to ensure effective communication and issue resolution
- Knowledge Management
- Document and maintain accurate records of customer interactions and technical issues
- Contribute to the development and maintenance of technical knowledge bases and documentation
- Education
- High school diploma or equivalent required
- 2 years of experience in a customer-facing technical support role preferred
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office and other technical tools
- Experience
- 2 years of experience in a customer-facing technical support role preferred
- Experience working in a service desk environment a plus
The Service Desk Agent will work in a fast-paced, dynamic environment, providing technical support to customers via phone, email, and other communication channels. The ideal candidate will be able to work effectively in a team environment, communicate clearly and concisely, and provide timely and effective support to customers.
What We OfferFujitsu offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates.
