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Customer Service Representative
hace 1 mes
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Agent to join our multi-client team. As a key member of our call center, you will be responsible for providing exceptional service to luxury vehicle owners, responding to emergency situations, and collaborating with colleagues to ensure a unified response.
Key Responsibilities:
- Provide top-notch customer service over the phone, addressing inquiries and resolving issues in a timely and professional manner.
- Monitor live feeds to identify emergencies and respond accordingly, following established protocols and guidelines.
- Support law enforcement agencies and emergency services, ensuring swift and effective communication in critical situations.
- Collaborate with colleagues to share information and coordinate responses, promoting a team-oriented environment.
- Perform other duties as required to ensure the success of the call center.
Requirements:
- High school diploma or equivalent required.
- 2-3 years of experience in a call center environment, with a proven track record of excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office and web-based applications, with the ability to learn new systems quickly.
- Strong organizational skills, attention to detail, and ability to multitask in a dynamic environment.
What We Offer:
Bosch Service Solutions Costa Rica is a dynamic and growing company that values its employees. As a Customer Service Agent, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
