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Technical Support Services Director
hace 1 semana
Job Description
Responsibilities:
- Oversee Helpdesk related staff to ensure that helpdesk support and service levels are being met.
- Assist the operational, support and management team to ensure all clients receive the standard of service set out in the Company's Mission Statement and Company Policy.
- Perform management duties including performance reviews, reviewing and assigning work as directed, and conducting training and coaching to team members.
- Provide technical support and answer questions from global helpdesk team members as required.
- Develop strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded.
- Responsible for leveraging operational data and metrics to monitor team effectiveness.
- Manage end-to-end helpdesk processes and maximize the use of our systems and technologies, ensuring effective processes.
- Champion company core values and other company programs to engage and motivate employees.
