Support Engineering Director

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Overview

We are looking for a seasoned Recruiting Operations Manager to oversee the management of support engineers and provide guidance on support procedures.

Responsibilities:

  1. Oversee the performance of 8-10 support engineers through regular check-ins, coaching, and mentorship.
  2. Develop and implement strategies to improve communication between support engineers and business users.
  3. Analyze and resolve complex customer issues related to recruiting systems.
  4. Collaborate with internal teams to identify process improvements and implement changes.
  5. Stay up-to-date with industry trends and best practices in recruiting operations and technology.

Qualifications:

  • 2+ years of experience managing small to medium technical operations or support engineering teams.
  • 2+ years of experience running and maintaining a 24x7 production environment.
  • 2+ years of experience with support procedures and methodologies for production computing environments.
  • Bachelor's degree in Computer Science / Information Technology, Data Science, Information Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
  • Strong analytical and problem-solving skills with the ability to communicate technical information to non-technical stakeholders.


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