Advanced Technology Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

\Exceptions are the norm in modern technology. A pioneer like Experian Consumer Services (ECS) has a knack for being at the forefront of innovation, changing the game with every new discovery. As a forward-thinking business, ECS continues to revolutionize the industry, pushing boundaries and staying ahead of the competition.

We're seeking a talented Senior Help Desk Technician to join our team and contribute to this mission. This is an exceptional opportunity for you to take your career to new heights and be part of something truly groundbreaking.

Job Description
As a Senior Help Desk Technician at Experian Consumer Services (ECS), you will be responsible for providing top-notch technical support to our internal teams and external customers. Your expertise will be invaluable in resolving desktop, laptop, and software issues, ensuring seamless collaboration across multiple channels. You will also serve as a technical mentor, guiding junior team members in their endeavors, while driving system imaging and software deployment automation using Microsoft SCCM and JAMF Casper. Additionally, you will manage Virtual Desktop Infrastructure (VDI) for global contact centers and enhance collaboration tools and video conferencing platforms.\

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