Strategic Operations Improvement Specialist

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer service and driving continuous improvement across our organization.

Job Summary

The Customer Service (CS) Amazon Customer Excellence System (ACES) ACES Continuous Improvement (CI) Officer plays a critical role in assisting with and running continuous improvements with CS processes. This individual aligns local priorities with customer requirements and partners with the Worldwide CS ACES team to implement changes throughout the CS network.

This role reports directly to the ACES Sr. Manager and is responsible for facilitating the execution of the WW ACES (CI) strategy through local management and support teams. The incumbent coaches and trains local management, CS Associates, and project teams on ACES (CI) concepts and methodologies.

Key Responsibilities:



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