Executive Director of Global Client Success

hace 1 semana


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

**About the Role**

This challenging and rewarding role at Tek Experts offers an opportunity for a visionary leader to drive business growth, develop strong client relationships, and inspire a global team of over 1000 Technical Support Engineers.

The ideal candidate will have a strong track record of delivering industry-leading customer experiences, driving process improvements, and consistently meeting and exceeding client expectations.

As a key member of the leadership team, this executive will contribute to the development of long-term relationships with key clients, identify new opportunities for growth, and drive the success of Tek Experts globally.

Responsibilities:

  • Take ownership and accountability for our relationship with one of our key clients globally
  • Lead critical client negotiations for existing and growth service contracts and costs
  • Drive improvements in KPIs through innovation and effective operations, using operational delivery teams globally to meet and exceed customer expectations
  • Mentor and develop your team to find creative solutions to both client and internal challenges, fostering knowledge-sharing across all disciplines internally
  • Contribute to the client's business growth by identifying new opportunities and additional ways Tek-Experts can support their objectives
  • Enable delivery teams and Global Business Line Leaders to drive process improvements to ensure and increase client satisfaction and lead generation
  • Lead global business reviews with the client to showcase Tek Experts performance, develop long-term relationships, and bring additional service or product lines
  • Provide leadership to ensure client requests are executed within assigned service timelines
  • Manage action planning and implementation of outcomes by ensuring effective reporting is in place
  • P&L management, optimizing costs, and growing revenue

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