Global Client Growth Strategist

hace 1 semana


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're looking for an experienced leader to drive client relationships and end-to-end delivery across multiple lines of business. As our Global Client Delivery Leader, you'll be accountable for leading a global team of over 1000 Technical Support Engineers, consistently delivering industry-leading customer experiences and developing strong relationships with clients, resulting in consistent growth.

The role will report directly to the CEO and can be located at any Tek Experts location globally (remote is also an alternative in the right circumstance). Your goal will be to drive exceptional outcomes with purpose-built solutions.

Key Responsibilities
  • Taking ownership and accountability for our relationship with one of our key clients globally.
  • Leading critical client negotiations for existing and growth service contracts and costs.
  • Driving improvements in KPIs through innovation and effective operations, using your operational delivery teams globally to meet and exceed customer expectations.
  • Mentoring and developing your team, directing them in finding creative solutions to both client and internal challenges, fostering knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
  • Contributing to the client's business growth by identifying new opportunities and additional ways that Tek-Experts can support their objectives.
  • Enabling delivery teams and Global Business Line Leaders to drive process improvements to ensure and increase client satisfaction and lead generation.
  • Leading global business reviews with the client to showcase Tek Experts performance, develop long-term relationships, and bring additional service or product lines.
  • Providing leadership to ensure that client requests are executed within assigned service timelines.
  • Managing action planning and implementation of outcomes by ensuring effective reporting is in place.
Qualifications

We're looking for someone with:

  • A Bachelor or Master's degree or equivalent in Business, Marketing, Finance, or related fields, financial qualifications preferred.
  • 10+ years of leadership experience leading global organizations of 500+ employees, in addition to at least 5+ years in Enterprise Technology Services and Support in BPO Industry or Managing outsourced suppliers.
  • A strong background in managing the delivery of commercial Enterprise IT software support.
  • Experience in growing, managing, and inspiring teams; strong leadership and organizational skills must be complemented by relationship building management style.
  • A strong EQ and a passion for growing employee engagement across the organization.
  • A result-driven, solutions-focused decision maker who uses strategic and critical thinking alongside analytical approaches to drive exceptional client relationships.
  • A highly-motivated self-starter with a creative, growth mindset alongside communication, collaboration, and negotiation skills, especially with senior clients.
  • Professional fluency in English is essential, both written and spoken.
Empowering Leadership and Innovation

We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect. Our core leadership competencies are integral to our success:

  • Inspire: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
  • Build: Our leaders own business growth, drive innovation, and continuously strive for excellence.
  • Deliver: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.


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