Global Client Support Specialist
hace 1 semana
About This Opportunity
We are seeking a skilled Customer Service Representative to join our team at 3M. In this role, you will be responsible for providing exceptional customer service, resolving complex customer complaints, and collaborating with internal teams to drive business growth.
Primary Responsibilities
- Act as the primary liaison between 3M and our customers, handling order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues.
- Communicate clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence.
- Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing.
Requirements
- High School Diploma and a minimum of two (2) years of combined experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public or government environment.
- Possess a bachelor's degree or higher (completed and verified prior to start).
- SAP system experience.
About 3M
3M is a global leader in innovation, committed to delivering exceptional products and services that improve lives every day. Our culture values diversity, inclusion, and collaboration, and we offer competitive pay and benefits to support your well-being.
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