Clinical Support Specialist

**Join a team that is changing millions of lives.
**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us?
**About this opportunity**

As Clinical Specialist you will be responsible for clinical communication and support to external and internal customers.
You will interact and communicate with private-practicing orthodontists and general dentists, as well as treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting.
Your focus will be on clinical support as well as troubleshooting clinical issues for customers.
In addition, you will support with graphics and presentation materials for sales and clinical education materials as well as day to day needs of University and research programs.
You work closely with the Staff Orthodontist and Clinical Managers from other areas, providing ideas for improvement in the Clinical Group and the production plant.
Close working relationship with Managers from other departments in search of opportunities for improvement will be an important part of your role.
**In this role, you will**
- Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, secondary orders, primarily but not limited to UK doctors.
- Assist with creation of powerpoint presentations, digital images and scans for sales materials as well as clinical education materials, specifically case book and publications.
- Investigation and Analysis of Clinical-related customer inquiries, complaints and adverse events.
- Assists in writing and developing training protocols, including assistance with study clubs and doctor visits from the North America region.
- Assist with ClinCheck quality monitoring processes and clinical profiling process for targeted customers.
- This individual must demonstrate ability to provide clinical leadership to group of technicians, working closely with a local clinical specialist (from Costa Rica).
- In charge of constant supervision of the technicians to guarantee high clinical quality standards in Align products and services.
- Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
- Provides technical assistance to customers
- May provide Treat training to internal customer members.
- Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company goals.
**In this role, you'll need **
- Bachelor's degree or equivalent
- A Dental degree or Dental Technician degree is required for this position
- Registered with the United Kingdom General Dental Council as a dentist or a dental technician
- Proficiency in English, Spanish beneficial.
- Good interpersonal skills and the ability to work cross-functionally.
- Good problem-solving and decision-making skills

**Sound like a good fit?
**

Great
Click the "Apply" link to let us know you are interested.
Not the right fit?
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**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know?
Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
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**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique a