Senior Deal Desk Specialist, Costa Rica

hace 1 mes


San José, San José, Costa Rica Smartsheet A tiempo completo

Smartsheet is seeking a Senior Deal Desk Specialist to support the Global Sales and Finance Operations teams with deal facilitation through the Quote to Cash sales cycle. This role will work closely with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product, and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

This role will report to our Deal Desk Manager located in our Costa Rica office.

Key Responsibilities:

  • Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
  • Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet
  • Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
  • Enhance specialized issues to appropriate partners and bring resolution to those issues
  • Be the main contact to lead deals through appropriate approval levels
  • Review deal progression and collaborate with team members to ensure deal cycle times and precise execution
  • Follow a same-day response commitment to set service standards that can be relied upon
  • Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
  • Ensure all approved requests have been documented observing Finance Operations and accounting processes
  • Ensure compliance with internal controls and work towards zero processing errors
  • Establish and lead project improvement plans with defined timelines
  • Contribute to different process improvement projects

Requirements:

  • 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales
  • An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management
  • Consulted on common deal patterns
  • Experience supporting Resellers
  • Affect change within the organization to improve processes
  • Excellent oral/written communication skills
  • Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
  • Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet empowers organizations to plan, capture, track, automate, and report on work at scale. We are seeking a Senior Business Deal Facilitator to facilitate deals through the Quote to Cash sales cycle.The ideal candidate will have 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company, with a strong understanding of sales process,...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Dwellworks Costa Rica Ltd. In this role, you will provide exceptional customer service to users across all levels, requiring strong communication and problem-solving skills.Your primary responsibility will be to manage the help desk for third-party independent consultants, including...


  • San José, San José, Costa Rica Sodexo Costa Rica A tiempo completo

    Descripción del Puesto:Sodexo Costa Rica busca un Desarrollador de Software Senior para unirse a su equipo de tecnología. El candidato ideal posee experiencia en el desarrollo de software y conocimientos en programación, así como habilidades en colaboración y comunicación efectiva.Responsabilidades del Puesto:* Desarrollar soluciones de software...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title: Senior Business Quoting Solutions SpecialistAbout the RoleThis is a fantastic opportunity to join Amazon Support Services Costa Rica Srl as a Senior Business Quoting Solutions Specialist. As a key member of our team, you will be responsible for developing complex quoting solutions for business clients, leveraging your knowledge of Amazon Business...


  • San José, San José, Costa Rica Syniverse A tiempo completo

    At Syniverse, we're committed to leading the world forward with innovative technology solutions. We believe in fostering a collaborative and inclusive culture that empowers our employees to drive success.About the RoleThe Customer Success Deal Process Coordinator will work closely with the Sales team to drive deal progression through our automated...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Business Development Specialist to join our Quoting Concierge Team at Amazon Support Services Costa Rica SRL. This is an excellent opportunity for someone with experience in consultative sales and quoting solutions to work closely with business clients, providing expert knowledge on Amazon's products and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a skilled Senior Service Desk Analyst to join our established Corporate IT team. As a key member of our team, you will be responsible for providing exceptional support to both onsite and remote employees in a professional environment. We are looking for a talented, self-motivated, and service-oriented individual with high integrity who...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Company OverviewAmazon Support Services Costa Rica SRL is a leading provider of back-office support services, dedicated to delivering exceptional customer experiences. With a strong presence in Costa Rica, we offer a dynamic and challenging work environment for talented professionals.About the RoleWe are seeking a highly skilled Chargeback Dispute Resolution...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    About Dwellworks Costa Rica LtdWe are a dynamic company dedicated to delivering exceptional corporate housing solutions. Our team is passionate about providing top-notch service to our clients, and we're looking for a skilled professional to join us in this mission.Job SummaryWe are seeking an Executive Housing Director to manage our corporate housing...


  • San José, San José, Costa Rica The Agents Companies Los Agents De Costa Rica A tiempo completo

    About The Agents Companies / Los Agents De Costa Rica">At The Agents Companies / Los Agents De Costa Rica, we seek an experienced Senior Construction Estimating Specialist to join our team. This role is a key part of our operations and requires a skilled professional who can accurately analyze structural plans and estimate material costs.">Compensation: €...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to Amazon Corporate employees worldwide.Key ResponsibilitiesProvide basic technical support to Amazon Corporate employees worldwide.Diagnose and troubleshoot...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is seeking a skilled Partner Operations Specialist to support the sales teams throughout the sales cycle.This role will be based out of Costa Rica and reports to our Manager of Partner Operations based out of the U.S.**Key Responsibilities:**Support all sales teams and channel partners throughout the complete sales cycle to meet customer...

  • IT Support Specialist II

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented IT Support Specialist II to join our team. This role will be responsible for providing technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems, and documenting customer interactions.About the Role:This is a challenging...


  • San José, San José, Costa Rica Boston Scientific Corporation A tiempo completo

    **Channel Partner Principal Specialist - Costa Rica**At Boston Scientific Corporation, we're seeking a highly skilled Channel Partner Principal Specialist for our Costa Rica office. This role will focus on managing a portfolio of channel partners, driving sales growth, and ensuring compliance with regulatory and company guidelines.Key Responsibilities:Manage...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About This RoleWe are seeking a dynamic Senior Sales Development Specialist to join our growing team in Costa Rica. In this client-facing role, you will engage with prospects and customers to identify opportunities for our Sales Teams.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Overview:** Amazon Support Services Costa Rica Srl is seeking an experienced Senior Anti-Money Laundering Specialist to join our expanding compliance programs globally.The ideal candidate will have a minimum of 2 years of experience in AML or screening, with proficiency in Microsoft Office and English language skills. Key responsibilities include...


  • San José, San José, Costa Rica ATSG Corporation A tiempo completo

    Senior Anti-Corruption Specialist (Justice Sector Reform)Location: San Jose, Costa RicaWork Status: Full-timeClearance: MRPT certification or RSO certification for foreign nationals Job DescriptionATSG Corporation is seeking a highly skilled Senior Anti-Corruption Specialist to join our team in San Jose, Costa Rica. The successful candidate will be part of...


  • San José, San José, Costa Rica Idiomas Costa Rica A tiempo completo

    Descripción del puesto:En Idiomas Costa Rica estamos buscando un profesor de inglés para impartir clases en la provincia de San José. El ideal es que tengas disponibilidad los días entre semana o sábados para enseñar de manera presencial en la mañana y/o tarde.Necesitamos a alguien con un año de experiencia o quien haya obtenido un título...


  • San José, San José, Costa Rica Intel A tiempo completo

    Role OverviewWe are seeking a Senior Process Optimization Engineer to join our team in Costa Rica. As part of this role, you will play a critical part in creating world-changing technology that improves every person's life.Key ResponsibilitiesDevelop and sustain high-performing processes to maximize output and safety.Conduct thorough tests to identify areas...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...