Commercial Operations Specialist

hace 16 horas


San Francisco, Heredia, Costa Rica Philip Morris International A tiempo completo

About Us:

At PMI, we're driving revolutionary change by transforming our business and building a future on one clear purpose - to deliver a smoke-free world. This transformation brings huge opportunities for growth and innovation.

Your Role:

We're looking for a Sales Operations Supervisor who will play a critical role in ensuring the smooth operation of our commercial tools used across markets. Your primary responsibility will be to maintain and boost the productivity and performance of the Sales team, guaranteeing timely and comprehensive support to resolve system errors and implement improvements.

Key Responsibilities:

  • Define and lead the implementation of process improvements/standardization of commercial tools across all CARICAM markets, providing comprehensive solutions between systems and SAP.
  • Coordinate between teams to solve daily issues, allocating reliable resources and informing stakeholders of progress.
  • Ensure end-to-end configuration of products/SKUs/materials in SAP, guaranteeing proper commercialization without any issues in postings and reporting.
  • Guarantee timely and correct setup of operational activities (commercial sales initiatives upload, customer itineraries, customer surveys, PPOSM module) in Power Street by the Sales Ops team.
  • Manage staff availability to attend Sales team issues/errors daily and ensure relevant staff is properly trained in the use of commercial tools.

Requirements:

  • Degree in System Engineering / IT field / Business Administration with a financial background.
  • 5+ years of experience managing a Sales Force Automation system or similar (Power Street system knowledge is an asset).
  • Intermediate SAP knowledge (SD and FI modules).
  • Professional experience in Project Management with good problem-solving skills, participating in process simplification and automation.
  • Ability to handle complex issues with high urgency and lead teams across different markets.
  • Advanced English level.

What We Offer:

  • A dynamic work environment that fosters growth and innovation.
  • Opportunities for professional development and advancement.
  • A collaborative and diverse team dedicated to delivering a smoke-free future.


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