Sales Representative, City Ticket Office

hace 3 semanas

San José, San José, Costa Rica United Airlines A tiempo completo

**Job Summary**:

United Airlines is seeking a highly motivated and results-driven Sales Representative to join our City Ticket Office team. As a Sales Representative, you will be responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs, and non-IATA agencies, and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable).

**Key Responsibilities**:

  • Achieve and exceed established sales and ancillary goals assigned for the year.
  • Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls, and sales calls to grow customer database.
  • Participate in joint sales calls with CTO Supervisor, Sales Department team, and airline partners as well as key events with the purpose of capturing new prospects.
  • Frequent and consistent communication with CTO assigned customers, travel agencies, and corporate/PerksPlus accounts.
  • Follow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence.
  • Responsible to issue/reissue of domestic and international tickets for travel on United Airlines and other airline partners.
  • Comply 100% with United Airlines Internal Audit guidelines, policies, and procedures.
  • Keep updated and informed with all United policies and procedures to provide excellent customer service.
  • Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare.
  • Serve as an additional point of contact for service-related issues within Latin America's sales organization for United's contracted agencies and corporate customers. Providing timely and informative responses with innovative solutions that create win/win situations for both the customer and United Airlines.
  • Ensure the highest level of customer services is maintained.

**Requirements**:

  • High school diploma or General Education Diploma (GED)
  • Sales, analytical, customer service, and communication skills
  • Ability to work under pressure and flexibility with working shifts; showing willingness to perform new assignments
  • As job evolves, be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off, etc.
  • 2+ years previous sales experience
  • Excellent verbal and written communication skills in English and Spanish (fluent)
  • Excellent Technology usage skills
  • Demonstrate to be an excellent problem solver
  • This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting, and telemarketing skills
  • Reliable and punctual attendance is required
  • Must be legally authorized to work in Costa Rica for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Valid Passport and U.S. Visa

**Preferred Qualifications**:

  • 2+ years previous airline sales experience
  • 2+ years of Reservations and Ticketing knowledge

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