Operations Associate
hace 1 semana
WNS Global Services is a global Business Process Management (BPM) leader. We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
We are a global company with a presence in nine countries across North America, South America, and Europe, serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.
Our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes.
Our team is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Credit and Underwriting Activities:
We are seeking a skilled Operations Associate to support our Credit and Underwriting activities. Key responsibilities include:
- Providing customer service support for credit line amounts, requests for increase and status
- Supporting launch activities, including customer service support for onboarding, validation calls, special projects and cards
- Managing invoices, including customer service support for authorizations, billing management and invoice processing
- Providing customer service support for disputes, account changes, merchant reimbursements and web/portal activities
- Supporting process and system governance activities, including customer service support for system issues / notices and spam
- Receiving, updating and/or logging all requests
- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
Qualifications:
Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
Skills:
We are looking for a candidate with:
- Outstanding communication skills, both written and verbal
- Demonstrated ability to handle multiple tasks
- Excellent time management skills
- Computer skills, including typing
- English B2+
- French Advanced
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