Customer Service Representative

hace 2 días


San Francisco, Heredia, Costa Rica Jll A tiempo completo

JLL is committed to supporting the Whole You, personally and professionally.

Job Summary:

As a Helpdesk Agent at JLL, you will provide customer service and assist with facilities ticket management activities, ensuring compliance with assigned service level standards. The ideal candidate will be responsible for evaluating, entering and responding to trouble tickets, entering work orders into Building Management systems, and effectively communicating the progress of work with facilities team members.

Responsibilities:

  • Provide prompt and courteous responses to Amazon employee and client requests within guidelines set forth by Hines and Amazon Global Real Estate & Facilities
  • Responsible for obtaining approvals of various requests from others such as Executive Assistants, Space Admins, and Facilities Management
  • Maintain all business contact information within the Guru Handbook and other reference documents
  • Update tickets with appropriate notes when completion notices are received from property management or other vendor partners


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