Team Lead for Business Excellence
hace 2 semanas
The Team Lead will play a critical role in managing daily operations, including:
- Monitoring overall team workload and reallocating/delegating tasks as necessary
- Building morale, establishing a team identity, and promoting team camaraderie
- Communicating and enforcing local office policies, including time tracking requirements
- Creating and distributing weekly Status reports
Additionally, the Lead will assess team talent, identify stronger and weaker performers, create PIPs, and define supportive actions on low performers. They will also conduct virtual visits, provide insights on common patterns and trends, and possess strong leadership skills, including influencing others, developing team members, and managing conflict.
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Operations Excellence Lead
hace 1 día
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise is a global leader in technology innovation, and we are seeking a talented Operations Excellence Lead to join our team. As an Operations Excellence Lead, you will be responsible for leading cross-functional teams to create and implement plans that enable the execution of business strategies.Key Responsibilities:Partner with...
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Operational Excellence Team Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob OverviewThe Operational Excellence Team Lead will be responsible for providing professional business and customer service support to Auxis clients, ensuring high levels of customer satisfaction and productivity.
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Operational Excellence Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**Job Summary:**The role of Operational Excellence Lead at Auxis involves providing high-level support to customer service clients, focusing on achieving exceptional levels of customer satisfaction and productivity. As a key member of the project team, this individual will offer guidance, direction, monitoring, and coaching to assigned teams across various...
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Team Lead for Customer Support
hace 1 día
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob DescriptionWe are seeking a skilled and experienced Department Head to lead our Contact Center team at Hewlett Packard. As a key member of our organization, you will be responsible for supervising lower-level supervisors and highly-skilled non-exempt employees in a single functional area.The ideal candidate will have a strong background in people...
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Fulfillment Team Lead
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Job Description**We are seeking an experienced team lead to join our team as a Data Contributor Fulfillment Supervisor. In this role, you will be responsible for completing daily, weekly, and monthly management reports. You will also perform ongoing routines such as one-on-one feedback sessions and coaching with direct reports. Additionally, you will...
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Operational Excellence Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...
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Delivery Excellence Lead
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoAbout the RoleThe Delivery Excellence Lead will be responsible for leading and developing product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.Key AccountabilitiesOwns the customer operational business relationship of mid-size to...
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Billing Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoDo you thrive in fast-paced environments and enjoy taking on new challenges? At Equifax, we are looking for talented individuals who share our passion for delivering exceptional results and driving business growth. As a Billing Supervisor, you will have the opportunity to lead a high-performing team of billing analysts and contribute to the success of our...
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Global Process Excellence Lead
hace 4 días
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoCompany Overview:Kyndryl is a global technology services company that designs, builds, manages and modernizes mission-critical technology systems. We are dedicated to helping companies and people grow strong.We have a unique approach to process excellence, where we partner with our clients to drive continuous improvement and identify opportunities for...
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Operations Excellence Lead
hace 1 día
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoJob SummaryWe are seeking a highly skilled professional to fill the position of Scrum Master at Global Services Business.Core ResponsibilitiesOversee project scope and timelines to guarantee successful project delivery.Organize sprints, retrospective meetings, and daily stand-ups to promote team collaboration.Train team members in Agile frameworks to boost...
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Pricing Operations Team Lead
hace 6 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoJob DescriptionPricing Operations Team LeadVMware is seeking a talented individual to join the Global Pricing & Operations team focusing on VMware Pricing and Monetization business. Our team's charter is to establish and deliver scalable, analytically rigorous, and sustainable pricing and licensing practices that will maximize revenue and enable VMware to...
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Operational Excellence Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoOperational Excellence Specialist">The Customer Service Team Lead will be responsible for driving operational excellence in our customer service operations. This position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with team members and stakeholders.">Main Responsibilities:">">Analyze performance...
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Training and Quality Excellence Lead
hace 7 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoKey ResponsibilitiesThe Training and Quality Excellence Lead will play a key role in driving quality and excellence within our Service Desk. This individual will be responsible for developing and implementing comprehensive training programs to enhance the skills and knowledge of our team members.You will also be responsible for analyzing data and identifying...
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Business Excellence Coach
hace 2 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**About the Role**Auxis is seeking an experienced Virtual Operations Improvement Manager to join our team. As a key member of our operations team, you will play a critical role in driving continuous improvement and excellence across our franchise stores.Responsibilities:Conduct virtual operations excellence reviews in franchise stores to identify areas for...
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Global Commercial Ops Excellence Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoCommercial Operations Process TeamThe Commercial Operations Process team is focused on driving improvement to Commercial Group processes based on Lean Six Sigma and Agile principles. We aim to enhance the customer experience, drive consistent performance, and enable efficiencies across the Commercial Group.About the JobThe Global Commercial Ops Excellence...
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Customer Service Team Lead
hace 7 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob Description">The Customer Service Team Lead will play a critical role in ensuring the success of our customer service operations. This position requires strong leadership and communication skills, as well as the ability to motivate and inspire team members to achieve exceptional results.">Key Responsibilities:">">Supervise team members to ensure that...
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Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
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Customer Service Team Lead
hace 2 días
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Cognizant. As a key member of our operations management team, you will be responsible for leading a team of customer service professionals and ensuring that all quality and efficiency standards are met.The ideal candidate will have excellent leadership skills, a...
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Project Manager- Business Excellence
hace 13 horas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoJob Overview:We are looking for a highly skilled Project Manager to join our Process Excellence team. As a Project Manager, you will be responsible for leading end-to-end process improvement projects for Finance and potentially across Moodys.About the Role:Lead end-to-end Finance process improvement projects, including process analysis, design, and...
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San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we prioritize culture and seek individuals who are passionate about their jobs, easy to work with, and value teamwork over individual achievement. We're a global organization operating across 44 countries, investing in new technologies, talented people, and innovation to help our clients maximize every opportunity.We're looking for a seasoned...