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**About the Role**
Auxis is seeking an experienced Virtual Operations Improvement Manager to join our team. As a key member of our operations team, you will play a critical role in driving continuous improvement and excellence across our franchise stores.
Responsibilities:
- Conduct virtual operations excellence reviews in franchise stores to identify areas for improvement.
- Drive constant operations excellence improvement during each virtual store visit.
- Manage productivity and utilization-focused on client-specific KPIs and goals set by Auxis management.
- FOLLOW brand protocols and standards.
- Accurately and objectively review brand systems and processes.
- Verify and drive complete and timely execution of corporate and local marketing programs.
- Review and follow up on action plans to drive system improvements.
- Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
- Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
- Provide insight and analytics on common patterns and trends identified during the visits.
- Escalate, communicate, and follow up on all critical issues with the above store management.
- Required attendance and engaged participation in meetings for ongoing calibration, uniformity, and Team Conference Calls.
- Provides advice/suggestions to challenges experienced during previous visits.
- SUPPORTS the training process in the franchise stores, with regular follow up.
- SUPPORTS new store openings as designated.
- Manages and supports multiple ongoing projects.
- The ideal candidate should possess strong analytical skills, excellent communication and interpersonal skills, and the ability to work independently with minimal supervision.
Requirements:
- High school diploma or higher.
- English - Spanish - Portuguese Language (Oral and writing 90 % or higher), (C1 or above).
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
- Time management, planning, and organizational skills are a must.
- Strong facilitation skills, including the ability to lead third-party vendors.
- Good presentation skills, motivating and persuasive.
- Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
- Strong analytical skills a must.
- Flexible and willing to work on weekdays in a Hybrid Work From Home/Site model.
- Strong work ethic and integrity, a must.
- Food and restaurant experience a plus.
- Possess the ability to work in an independent fashion with little supervision.
- Team player who values being part of a successful world-class organization.
