Delivery Excellence Lead
hace 7 días
About the Role
The Delivery Excellence Lead will be responsible for leading and developing product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Key Accountabilities
- Owns the customer operational business relationship of mid-size to large domestic accounts
- Acts as a point of contact for operational & tactical issues of medium to high complexity
- Represents delivery of all services (all functions) to the customer
Responsibilities
- Manage performance metrics, reporting, escalation & communication
- Lead key business initiatives in support of operational or financial improvement
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Qualifications
- Typically 3 to 5+ years to establish proven track record in directly related business
- Typically first level university degree or equivalent work experience; advanced degree is a plus
- An intermediate Excel level is required
Skills and Qualifications
- Ability to prepare clear, concise and persuasive communications for multiple audiences
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market
- General technical understanding of products
- Problem detection and analysis of root cause to implement a corrective action plan
- Crisis & conflict management
- Leads teams to achieve results
- Moderate level of planning, project management and change management skills
- Good communication skills
- Influence within same team and level
- Ability to build & manage strong business relationships with customers and internal teams
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