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Sales Support Specialist
hace 2 semanas
The Account Specialist I will serve as the primary point of contact for assigned customer accounts. Key responsibilities include developing and maintaining strong relationships with customers, providing exceptional customer service, and ensuring their needs are met.
Responsibilities- Develop and implement effective customer service strategies to drive customer satisfaction.
- Investigate and resolve customer complaints in a timely manner.
- Collaborate with internal departments to ensure customer needs are met.
- Provide regular updates to Management on customer activity and any potential issues.
- Bachelor's Degree or higher in Business, Marketing, or Engineering.
- Minimum 3 years of experience in customer service, inside sales preferred.
- English language proficiency: B2 Advanced.
- Performance: Successful or above.
- Proficient with MS Office (Excel, Word, PowerPoint).
- Knowledge of Oracle, SAP considered a plus.
- Demonstrated systems and process knowledge.
- Excellent verbal and written communication skills.
- Proficient presentation skills.
- Strong analytical skills.
- Strong database management skills.
