Business Support Specialist

hace 6 días


San José, San José, Costa Rica Emerson A tiempo completo
About the Job

We are seeking an experienced Business Support Specialist to join our team at Emerson. This individual will be responsible for providing top-notch customer support, analyzing customer needs, and developing strategic solutions to meet their requirements.

Some of the key responsibilities of this role include:

  • Responding to customer inquiries and resolving issues in a timely and effective manner;
  • Maintaining accurate records and data in Salesforce and SAP systems;
  • Collaborating with internal teams to resolve disputes and ensure seamless order processing;
  • Developing and implementing process improvements to increase efficiency and productivity;
  • Building strong relationships with customers, channel partners, and resellers to drive business growth;

Requirements

  • Bachelor's degree or equivalent experience;
  • Minimum 2-4 years of experience in sales support and customer service;
  • Strong computer and analytical skills, with proficiency in Microsoft Office and other relevant tools;
  • Demonstrated ability to work under pressure and manage multiple priorities effectively;
  • Excellent communication and problem-solving skills;
  • Ability to adapt to changing market conditions and customer needs;

Why Emerson?

We offer a dynamic and inclusive work environment, with opportunities for career growth and professional development. Our employees enjoy a competitive benefits package, flexible work arrangements, and a range of employee resources and programs designed to support their well-being and success.



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