Technical Support Specialist for Amazon's Global Real Estate

hace 3 días


San Francisco, Heredia, Costa Rica Jll A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our JLL team supporting Amazon's Global Real Estate & Facilities.

Key Responsibilities

The ideal candidate will provide exceptional customer service and technical support, evaluating and responding to trouble tickets, entering work orders into Building Management systems, and effectively communicating with facilities team members.

Requirements

  • Prompt and courteous response to Amazon employee and client requests within set guidelines
  • Responsible for obtaining approvals from Executive Assistants, Space Admins, and Facilities Management
  • Maintain business contact information in reference documents
  • Update tickets with completion notices from property management or vendor partners
  • Assist with communications during emergencies, as trained by supervisor
  • Other projects/duties as directed by managers
  • 2+ years of customer service experience required
  • Bilingual (English/Spanish) required
  • Able to self-manage and maintain productivity working remotely
  • Meet highest attendance and punctuality requirements
  • Operate personal computer and demonstrate proficiency with software
  • Outstanding written and verbal communication skills
  • Strong attention to detail
  • Able to prioritize tasks in a deadline-driven environment
  • Possess initiative to assume additional responsibilities
  • Type at least 60-WPM with accuracy
  • Perform basic business math
  • Experience collaborating with internal and external members
  • Strong service mindset and ability to model organizational values
  • Interpersonal skills inspiring patience, flexibility, creativity, and perseverance
  • An appreciation of diversity and respect for different environments
  • Demonstrated success working with stakeholders at all levels
  • High School Diploma or Equivalent required

Location and Salary

This role is based in Heredia, CRI, offering a competitive salary of $45,000-$55,000 per year, depending on experience.

What We Offer

JLL provides a supportive and collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.



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