Cloud Support Strategy Manager
hace 2 semanas
IBM is a leading technology and consulting company that has been driving innovation since 1911. With a strong presence in the Fortune 50, we are committed to creating a diverse environment and being an early adopter of artificial intelligence, quantum computing, and blockchain.
We pride ourselves on being responsible technology innovators and a force for good in the world. Our mission is to make meaningful change and create a positive impact on society and our clients.
Location StatementAt IBM, we value diversity and are proud to be an equal opportunity employer. We welcome all qualified applicants and provide equal opportunities for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
About Business UnitThe IBM Cloud provides security, control, and visibility for our clients' data, regardless of its location. We aim to provide the right tools and environment to integrate across systems and respond to changing market dynamics.
SalaryThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.
About the JobThis is a key leadership role within the IBM Cloud Customer Support organization. The successful candidate will be responsible for strategic planning and execution of customer support operations, ensuring high-quality services and continuous improvement in delivery.
The ideal candidate will have at least 3 years of technical support management experience, with 5 years of professional experience working with cloud products and global services. Strong negotiation, interpersonal, written/oral communication, and presentation skills are essential for success in this role.
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