Content Operations Director, Amazon
hace 1 semana
About Prime Video DigiFlex Operations
At Amazon Support Services Costa Rica Srl, our team is responsible for ingesting content using both partner-facing and internal technologies. We work relentlessly with partners to ensure that every search, discovery, and playback interaction with Prime Video (PV) is device-agnostic, defect-free, and results in a high engagement experience for customers.
We collaborate closely with stakeholders across Prime Video to define, refine, and uphold PV's customer experience, quality bar, and metrics. As the Operations Manager for DigiFlex, you will play a vital role in shaping the future of entertainment.
Key Responsibilities
- Manage a 20-25 member team on tasks associated with content publishing, quality, and data labeling.
- Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
- Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Coach and develop the team on content moderation, DL, and management.
- Work closely with tech teams to get all internal tool-related issues escalated and resolved.
- Exhibit and drive a culture of putting customers first.
- Ensure timely response to all escalations.
Requirements and Qualifications
- Certified or trained in Lean Six Sigma methodology.
- Experience and proficiency in post-house/studios industry in the content publishing or quality management domain.
- Experience and understanding of digital media and/or digital video supply chain.
- Experience in data analysis, either through professional experience or through educational qualification.
- Ability to thrive in a dynamic and ambiguous environment.
- Experience in content publishing, quality, and data labeling.
- Willingness to work in a fast-paced, challenging environment.
- Possionate about video content, online streaming platforms, online business, e-commerce.
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