Content Policy Specialist

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to customers worldwide. Our team is committed to upholding the highest standards of quality, safety, and integrity in all aspects of our operations.

Job Description

The Prime Video Trust & Safety team is responsible for ensuring that content provided on the platform meets the highest standards of trust, safety, and accuracy. As a Trust and Safety Specialist, you will play a critical role in reviewing and assessing content to prevent violating material from appearing on Prime Video. Your responsibilities will include working closely with cross-functional teams to develop and implement policies, processes, and workflows that maintain the quality and integrity of Prime Video's content.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence and execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review controversial, sometimes offensive video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Required Skills and Qualifications

  • Avid fan of movies and TV series.
  • Comfortable working in an ambiguous and fast-paced environment.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Experience with SQL and spreadsheets a plus.
  • Ability to critically evaluate and analyze large datasets.
  • Self-starter, intellectually curious, and creative individual comfortable operating in ambiguity.
  • Experience working with global teams.
  • Excellent communication skills, open, collaborative, and proven team player.
  • Strategic thinker with strong analytical and creative problem-solving skills.


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