Content Quality Operations Manager
hace 4 días
We are seeking a highly skilled Content Quality Operations Manager to join our team in San Jose, Costa Rica. As a key member of our Compliance and Quality team, you will be responsible for ensuring the highest quality content is available to our customers.
Key Responsibilities:- Promote quality achievement & performance improvement throughout the team
- Ensure compliance objectives and quality goals are met
- Closing work with Operations to reduce defects overtime
In this role, you will have the opportunity to work closely with cross-functional teams, including Operations, Engineering, and Legal, to develop and implement process improvements that drive business goals.
You will be responsible for providing end-to-end support for optimization of team work tasks, leading and providing tools to the team to deliver on quality goals, and ensuring removal of any roadblocks that hinder goal achievement with minimal supervision.
The ideal candidate will have a strong passion for video content, online streaming platforms, and e-commerce, with excellent communication and negotiation skills, and the ability to thrive in a dynamic and ambiguous environment.
-
Content Operations Manager
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany OverviewWe are a team that works with partners and is responsible for ingesting content using both partner facing and internal technologies. We collaborate with stakeholders across Prime Video to define, refine and uphold PV's Customer experience, Quality bar and metrics.">Job DescriptionWe obsess over ensuring that every search, discovery and...
-
Content Operations Director
hace 17 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany OverviewAmazon Support Services Costa Rica Srl is a leading provider of digital media services. Our team is passionate about delivering high-quality content to our customers, and we are seeking an experienced Media Publishing Manager to join our operations team.We obsess over ensuring that every search, discovery, and playback interaction with Prime...
-
Content Project Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:We are seeking a skilled Content Project Manager to join our team at Amzn Support Srvcs Costa Rica. As a key member of our content operations team, you will play a critical role in managing complex content projects.About the Role:Manage multiple content projects simultaneously, prioritizing tasks and deadlines to ensure timely...
-
Content Operations Director, Amazon
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Prime Video DigiFlex OperationsAt Amazon Support Services Costa Rica Srl, our team is responsible for ingesting content using both partner-facing and internal technologies. We work relentlessly with partners to ensure that every search, discovery, and playback interaction with Prime Video (PV) is device-agnostic, defect-free, and results in a high...
-
Operations Manager for Content Delivery
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout Amazon Support Services Costa Rica Srl - B20We are a team dedicated to providing high-quality learning resources for third-party sellers on the Amazon platform.Job Description: Program Operations Specialist (L4)This is a detail-oriented role that involves collaborating with stakeholders to own key functions of our content delivery and live education...
-
Content Operations Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionConduct manual reviews of global content policy compliance operations.Make high judgement decisions on compliance actions.Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.Develop and maintain standard operating procedures by coordinating with Policy, Operations and...
-
Content Marketing Manager
hace 4 días
San José, San José, Costa Rica Virtupartner A tiempo completoWe are seeking an experienced and talented Content Marketing Manager to lead our content strategy, creation, and promotion efforts.In this role, you will be responsible for developing and executing a comprehensive content marketing plan that drives brand awareness, engagement, and lead generation.**Responsibilities**:- Content Strategy: Develop and implement...
-
Content Quality Manager, Amazon Prime Video
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**Job Overview**The Prime Video Compliance and Trust team is responsible for ensuring a safe and welcoming environment for our customers. As a Compliance Manager, you will work with a global team to prevent violating content from appearing on the Prime Video platform.About UsAmazon Support Services Costa Rica Srl is a leading provider of customer service...
-
Team Manager, Operations, Amazon
hace 19 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of team management experience, preferably large operations teams;- Fluent level verbal and written proficiency in English;- Experience in analyzing data and best practices to assess performance drivers;- Experience in influencing internal and external stakeholders, with excellent communication and negotiation skills and the ability to resolve...
-
Content Project Manager, Risk Content Specialist
hace 17 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we're seeking a seasoned Content Project Manager to spearhead our risk content initiatives. As a key member of our global team, you will oversee complex content projects, leveraging your expertise in English communications, editorial background, and content creation skills to drive success.About the RoleWe are looking for an...
-
Sales Enablement Content Manager
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleIn this dynamic position as Sales Enablement Content Manager at Emerson, you will be responsible for driving the growth and success of our Sales Enablement function. Key aspects of this role include developing and implementing strategic plans for content creation and deployment. Collaboration with cross-functional teams is essential to achieve...
-
Trust and Safety Operations Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleWe are looking for a skilled Trust and Safety Operations Manager to join our Prime Video team. In this role, you will be responsible for managing day-to-day operations, including content review and data labeling activities, to ensure the highest level of quality and customer satisfaction.Your Key Responsibilities:Manage day-to-day Prime Video...
-
Manager I, Operations, Amazon
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of team management experience- Fluent level proficiency in one of the following European languages (German/Italian/French) with understanding of region-specific jargon/colloquialism- Fluent level verbal and written proficiency in English- Experience in analyzing data and best practices to assess performance drivers- Experience in influencing...
-
Content Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewAward-winning Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand. We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content.Key ResponsibilitiesConduct manual reviews...
-
Global Content Operations Specialist
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**Job Description**Selling Partner Developer Services is seeking a Localization Program Manager to oversee global multi-lingual localization projects in a dynamic digital environment.This role involves working with internal business partners, external vendors, and other stakeholders to ensure timely delivery of high-quality localized content across multiple...
-
Operations Manager for International Content
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOur TeamWe are a fast-paced and dynamic team working together to ensure that every search, discovery, and playback interaction with Prime Video is device-agnostic, defect-free, and results in a high engagement experience for customers. We collaborate closely with stakeholders across Prime Video to define, refine, and uphold PV's customer experience, quality...
-
Digital Content Strategy Lead
hace 9 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey ResponsibilitiesAs a Media Publishing Manager, you will be responsible for managing a 10 to 15 member team on tasks associated with content publishing, quality, and data labeling. Your key responsibilities will include providing end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and...
-
Operations Manager
hace 2 semanas
San José, San José, Costa Rica Transperfect A tiempo completoTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Content Policy Operations Specialist
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany Overview:Amazon Support Services Costa Rica Srl is a leading provider of content protection services, dedicated to ensuring the integrity and authenticity of digital content. Our team works tirelessly to safeguard our customers' viewing experience, detecting and preventing copyright infringement on Prime Video.Job Description:We are seeking an...
-
Content Strategist
hace 1 semana
San José, San José, Costa Rica Jll A tiempo completoJob DescriptionWe are seeking a skilled Technical Writer to join our Global Real Estate and Facilities (GREF) Operations Team. The successful candidate will develop high-quality, user-centered content documenting global GREF policies, standard operation processes, guidelines, and work instructions for our internal teams.The ideal candidate will have 5+ years...