Content Quality Manager, Amazon Prime Video
hace 1 semana
**Job Overview**
The Prime Video Compliance and Trust team is responsible for ensuring a safe and welcoming environment for our customers. As a Compliance Manager, you will work with a global team to prevent violating content from appearing on the Prime Video platform.
About Us
Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions. Our team is dedicated to delivering exceptional experiences for our customers.
About the Role
In this role, you will be responsible for working with a global team of catalog associates, policy, program, engineering, legal and other teams to evaluate abuse trends and quality, and develop workflows and processes that maintain our community guidelines.
Your Responsibilities
- Promote quality achievement & performance improvement throughout the team
- Ensure compliance objectives and quality goals are met
- Closing work with Operations to reduce defects overtime
- Provide end to end support for optimization of team work tasks
- Lead and provide tools to the team to deliver on quality goals
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
- Work with the team to build business reviews, share it within other VCC teams, peers and management on a regular basis
- Proactively gather, analyze, and share data with management to influence business decisions
- Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals
- Coach & develop the skilled auditors
- Measure and share timely reports with operations and leadership
- Work closely with tech teams to get all internal tool related issues escalated and resolved
- Exhibit & drive a culture of putting customer first
- Ensure timely response to all escalations
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals
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