Prime Video Trust Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

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Amazon Support Services Costa Rica Srl is a global leader in providing innovative solutions to customers. Our company is committed to enhancing the viewing experience of our users by ensuring they have access to high-quality content that meets their needs.

Job Description

We are seeking a skilled Trust & Safety Specialist to join our team. In this role, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review of controversial, sometimes offensive video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

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